Shipping policy
Delivery Information
Gauteng
Furniture and home décor — R1 350
Furniture delivery on orders over R75 000 — **Free, online only
Up to 7–10 working days
Please enquire with a sales consultant, or select assembly at checkout.
The delivery has to be paid at the time of purchase. The delivery will only be scheduled once the invoice is fully paid, together with all logistics costs.
** Free deliveries in Gauteng only. Not available nationwide. For online purchases only.
Circumstances that are unforeseen or beyond Essops' control may result in changes to the agreed delivery date and time, of which the customer will be informed telephonically and alternative arrangements will be made.
The customer is required to inspect products on delivery.
The customer, or the person taking delivery on behalf of the customer, will be required to produce a valid identity document (ID card, driver's licence or passport), sign a proof of delivery (POD) and the own collection indemnity (OCI). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer's specifications.
Should you wish to change any of your delivery instructions, please discuss this with our consultant.
On delivery, the crew will arrive and deliver your order to the room of your choice. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damage. Packaging is normally removed and taken away unless you request us not to do so. Products requiring assembly (billed separately) will be assembled on site by our trained personnel.
Delivery Policy
Check the dimensions of the space in which the product will be placed. Please check our website or ask your consultant for sizes and dimensions.
Measure any staircase, doorways and corridors the product will have to pass through, including space for manoeuvring and turning. As an environmentally conscious company, we at Essops make every effort to recycle our waste. Our delivery crews will remove and retain all protective packaging used during transportation of goods to your home.
Please ensure that our delivery vehicles are given safe and ample space and access to offload (especially in complexes and residential estates). Please let us know when placing your order if there are any access restrictions or special needs which must be considered to ensure a successful delivery.
For further information regarding our deliveries and requirements, please contact your nearest store and speak to one of our sales consultants, who will be able to assist you.
Standard Delivery — Charges & Time Frames
We pride ourselves on the fact that our delivery staff are both competent and courteous. Our delivery is outsourced to the Essops Logistics division.
Should you not be available on the scheduled date of delivery, and the delivery vehicle has to return with your products, a rescheduled delivery will be arranged and an additional delivery fee will be charged. Specific delivery times cannot be made or agreed to at the time of order, and Essops does not deliver on Sundays and public holidays.
A premium charge will be levied on Saturday deliveries and on deliveries that are required sooner than the days stipulated above.
Product Assembly
Products purchased from Essops Home can be assembled by the logistics team at an additional charge (please confirm this with your sales consultant at the point of purchase).
Product assembly by the customer is not recommended. Should the customer opt to assemble products, kindly refer to the assembly instructions included with the product. Essops does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
Collecting at a Store
Lead time from our warehouse to the selected store is dependent on stock availability and store location. Please ask our store consultant to advise on lead time. The store will arrange and confirm the collection with the customer. The customer or person collecting the product must produce the original invoice in order for Essops to release the product. The person producing the original invoice shall be deemed to be the duly authorised agent of the customer. Unless indicated to the contrary on the collection note, it is deemed that the product has been collected and received in good condition and, where appropriate, in accordance with the customer's specifications.
The authorised collecting agent must sign the OCI document and produce a valid identity document when collecting the goods. Essops will not in any way be liable for damages that may occur after the products have been handed to the customer or person collecting on behalf of the customer, or during the loading and conveyance thereof. It is the customer's responsibility to ensure that a suitable collection vehicle is used in order to accommodate the size of the product in an upright position, and that it is loaded and secured to prevent damage.
The customer is also responsible for supplying the necessary consumables, e.g. rope and blankets, to stabilise the product during transportation.
Collection at Warehouse (Chamdor Factory Outlet)
Once goods are paid in full, collection from our warehouse can be arranged. Collection will only be allowed with prior arrangement. To arrange, please contact the sales consultant or store where the purchase was made a day before or early on the day of collection. The store will arrange and confirm the collection date and time with our warehouse team.
The customer or person collecting the product must produce the original invoice in order for Essops to release the product. The person producing the original invoice shall be deemed to be the duly authorised agent of the customer. Unless indicated to the contrary on the collection note, it is deemed that the product has been collected and received in good condition and, where appropriate, in accordance with the customer's specifications.
The authorised collecting agent must sign the OCI document and produce a valid identity document when collecting the goods. Essops will not in any way be liable for damages that may occur after the products have been handed to the customer or person collecting on behalf of the customer, or during the loading and conveyance thereof. It is the customer's responsibility to ensure that a suitable collection vehicle is used in order to accommodate the size of the product in an upright position, and that it is loaded and secured to prevent damage.
The customer is also responsible for supplying the necessary consumables, e.g. rope and blankets, to stabilise the product during transportation.
Storage Facilities
We do not offer storage. In the event that a purchase is not collected or delivered within 10 days after the customer has been notified of collection or delivery, Essops will charge the customer a storage fee of R250 per day. This will need to be settled by the customer prior to the release of the goods, either by customer collection or delivery.
General
Unless any applicable law prescribes otherwise, any agreement made with Essops Home to buy a product shall be governed by the laws applicable to South Africa.
Essops makes every effort to ensure that the information we provide is correct. Errors and omissions excepted (E&OE). However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by you when your order is placed and signed off (we do not hold ourselves responsible for any incorrect orders placed). Please note: prices are subject to change without prior notice.
Customer Privacy Policy
Essops Home shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment Options Accepted
Payment may be made via Visa, Mastercard, or by bank transfer into the Essops bank account, the details of which will be provided on request.
Card Acquiring and Security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd, who are the approved payment gateway for all South African acquiring banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer Details Separate from Card Details
Customer details will be stored by (Your Company) separately from card details, which are entered by the client on DPO PayGate's secure site. For more detail on DPO PayGate, refer to www.paygate.co.za.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
Essops Home takes responsibility for all aspects relating to the transaction, including sale of the goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Essops Home chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 40 Van Eck Street, Chamdor, Krugersdorp, 1754.
Variation
Essops may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by Essops (Pty) Ltd, based in South Africa, trading as Essops Home, with registration number 2013/169607/07 and VAT number 4650127394. (Director: Cassim Motala)
Essops Home Contact Details
Company physical address:
Essops Home
40 Van Eck Street
Chamdor
Krugersdorp
1754
Tel: 010 786 0700
Email: admin@essops.co.za
