Sofia Rug 200x290

Essops will only be liable to honor a warranty if:

• The defect existed at the time of delivery and manifested during the warranty period;
• The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
• The product concerned is used for the purpose intended and in a domestic environment

(Unless the latter requirement is waived by Essops in writing); i.e. commercial use is not warranted;

• The customer duly complied with the care instructions and maintenance.
• The customer provides the original invoice;

If the product is assembled by Essops logistics in accordance with the suppliers’ specifications. Essops warranty provides for the free repair or replacement of any faulty component.

If the product is collected and assembled by the customer, the client must at his own cost, deliver and collect the product concerned to and from the store or our Warehouse.

LOUNGE SUITES

Carry a 1 year warranty on the Frame and structure of the product only.

The warranty does not cover damage caused by floods, lightning or any other natural disasters.

Electrical components

There is no Guarantee/warranty on electrical components.

LEATHER WARRANTY

• Solvent spills
• Ink
• Paint
• Body fluids (human or animal)
• Improper cleaning techniques
• Placing furniture outdoors in direct sunlight or close proximity to an open heat source (heaters, fire places, barbeque stands)
• Sitting on arms and backs of the sofas
• lack of seating rotation
  

1.2 Extreme use is considered damaged caused by more than normal wear and tear this includes:

1.1. Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance – referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with Essops care instructions or specifications

1. Warranties do not apply to:

Upholstered furniture is warranted for a period of 1*year from date of delivery/collection in respect of the frame and craftsmanship. (*also refer to IMPORTED PRODUCTS WARRANTY) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Essops’ control.

UPHOLSTERED FURNITURE WARRANTY

Essops uses amongst its many materials…natural full-grain leather. Therefore, certain variations may occur. Dye lots may vary resulting in slight colour variations. No two hides are identical. Scratch marks, stretch marks, brand marks, scuff marks and tick bite marks are characteristics of natural full-grain leather and are often visible. These are not defects but are considered to add character to the leather. To make sure you take optimal care of your leather products, please read the Care Instructions which are available Here.

WOOD,STONE, STAINLESS STEEL & GLASS WARRANTY

Products consisting of Wood, Stone, Stainless and glass are not covered by the warranty.

IMPORTED PRODUCTS WARRANTY

All imported products are warranted for a period of 1 year from date of delivery/collection in respect of frame and workmanship.

CONDITION OF DISPLAYED PRODUCTS

If the subject matter of the sale is the particular product that is on display in the Essops showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.

STEP 1. We call you to arrange the ideal delivery date for you

STEP 2. Our specialist two person team will fully assemble your furniture in your room of choice*

STEP 3.We take away all your unwanted packaging

Please advise if delivery is above 2nd floor without a lift

Terms & Conditions Apply**

HOW MUCH?

DELIVERY INFORMATION

Home decor Delivery Orders

Over R15 000 **Free - Online Only
Up to 7-10 working days
Orders Under R15 000 R300

Furniture Delivery Orders

Over R75 000 **Free - Online Only
Up to 7-10 working days
Orders Under R75 000 R750

Delivery charge excludes assembly

Please enquire with sales consultant / Select assembly on checkout
The delivery has to be paid at the time of the purchase. The delivery will only be scheduled once the invoice is fully paid together with all logistic costs.

** Free deliveries only in Gauteng & Durban . Not Available Nationwide. For Online Purchases Only.

For questions on our delivery service or if you have any special requirements such as narrow access, give our team a call on

010 786 0700

PLEASE NOTE

Orders containing multiple items will be grouped – this can affect lead times.

Terms & Conditions Apply**

RETURNS

Rest assured, you can return your order within 7 days

We’ll come and collect* whenever is most convenient for you

If goods are defective the customer can return them if reported to Essops Customer Service within 72 hours from the date of delivery

*Restrictions & charges apply

Terms & Conditions Apply**

Fabric Care

• The quicker you tackle a stain, the easier it is to remove.
• Use a stiff natural bristle brush to loosen dirt and debris from the entire sofa
• Before cleaning your sofa, use a handheld vacuum to remove loose dirt, crumbs, and debris.

Leather Care

At Essops Home, we value the unique character of each full-grain leather hide. These natural markings – wrinkles, scars, and striations – tell the story of the leather's origin and enhance its beauty. Rest assured, these markings are not defects but hallmarks of quality.

• To maintain even wear and prevent uneven appearance, rotate your seating positions regularly.
• Spills should be dabbed immediately with a soft, absorbent and dry cloth.
• Vacuum or dust frequently
• Wipe clean & dry with soft cloths.
• Clean the entire sofa and not spot clean
• Never use detergents to clean leather.
• Leather finish is sensitive to light. Please keep away from windows and areas with direct sunlight.

Steel or objects with components of waxed or raw steel

• Wipe spills & dust regularly: Use a damp cloth (not soaking) with mild soap & water. Dry thoroughly.
• Avoid harsh cleaners: Skip steel wool, abrasive cleaners, and detergents. Opt for window cleaner or a gentle multi-purpose cleaner for tougher dirt.
• Prevent rust: Don't leave liquids on the surface. Wax annually with a colourless wax to maintain its shine and resist rust.
• Be sun smart: Steel heats up in the sun. Consider placement and avoid leaving it in direct sunlight for extended periods

Wood

Wood is a natural material that breathes, expanding and contracting slightly with changes in humidity and temperature. This natural movement may cause minor cracks to appear over time, adding to the unique character of your solid wood piece

• Dust regularly.
• Wipe clean with a damp cloth (avoid soaking).
• Skip harsh chemicals: No wax, oil, detergents, or abrasive cleaners.
• Avoid direct sunlight (Including through glass windows)
• Wipe up spills and water immediately to prevent stains or damage.

Stone Care

Composite stone (including quartz, concrete, terrazzo & fossil) offers a beautiful, consistent look with less porosity than natural stone. However, it's still susceptible to oil stains, so prompt cleaning is key.

• Clean spills ASAP: Wipe up liquids immediately to prevent staining.
• Avoid oils & harsh cleaners: Don't leave oil-based products on the surface and skip abrasive cleaners.
• Wipe gently: Use a soft cloth for daily cleaning. Mild, pH-balanced detergent is okay for tough messes, but wipe away residue to avoid streaks.

Glass

• Handle with care: Glass is delicate. Avoid placing heavy or sharp objects directly on it. Consider using felt pads for added protection.
• Cleaning made easy: Wipe clean with a wet cloth. For polished glass, window cleaning products are safe to use.
• Avoid scratches: Remove jewelry before cleaning to prevent accidental scratches.
• Skip the paper towels: Opt for a lint-free cloth to avoid leaving residue on the glass surface.